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return/shipping policy
Return/Exchange Policy
Returns and exchanges are accepted on items that HAVE NOT BEEN WORN OR WASHED unless otherwise stated. You may exchange or return merchandise by mail within 21 days of receipt of purchase. Please follow the return/exchange instructions on the invoice included
with your package. PLEASE NOTE: We do not refund shipping and handling charges.
Once your package has been received, your refund will be processed in the original form of payment within 3-5 business days.
You will be notified via email to the address listed on your account when this transaction has taken place. Please note that
your banking institution may require additional days to process and post this transaction to your account once they have received
the information from NovaFlora.net.
Email address: returnship@novaflora.net
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Mailing address:
NovaFlora.net
Dual Designs
P.O. Box 90552
Pasadena, CA 91109
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Privacy Policy
This site is hosted by Yahoo!. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order
information but may only use this information in the aggregate. Please refer to the Yahoo! Privacy Policy for more information at http://privacy.yahoo.com/privacy/us/
NovaFlora.net does not sell, trade, or disclose your personal information to third parties. The information you give to us is used
solely
for processing your order.
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USPS Domestic Shipments
All USPS shipments leave the studio within 1-2 business days after you place your order. Depending on your destination, delivery will
be from 1-3 days after leaving the studio. USPS Priority Mail will deliver your item to your door and does not require a signature. If you are
not home, they will leave the item at your door, porch or patio. If you are not comfortable with them leaving the item on your doorstep,
you must arrange for someone to receive your package.
At this time only USPS Priority Mail shipping is available.
Shipping Charges
$0 - $70.00 order- $4.95 shipping
$71.00 - $105.00 order- $7.95 shipping
$106.00 - $140.00 order - $10.95 shipping
$141.00 or more order - $13.95 shipping
USPS International Shipments
International shipments are sent USPS Global Priority Mail. All packages will leave the studio within 1-2 business days after you place your order. Depending on your destination, delivery will be from 5-10 days after leaving the studio.
Shipping Charges
$0 - $35.00 order- $11.00 shipping
$36.00 - $70.00 order- $16.00 shipping
$71.00 - $105.00 order - $22.00 shipping
$106.00 - $140.00 order - $28.00 shipping
$141.00 or more order - $34.00 shipping
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Purchases can be made using Visa or Mastercard, including check cards with these symbols.
California residents include 8.25% sales tax.
Sorry, we do not accept checks, money orders or Paypal.
We do not take orders via phone or by mail. We only accept orders placed through this website.
Please email us if you have any questions!
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